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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first thing you should do is push the Help button, which is present on each page. A pop-up window will appear. It contains in-depth information about all the actions that you can perform on that particular page. Each pop-up window opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich range of instructional video clips explaining how to use our Control Panel. They're intended for those of you who want to see how things are being done instead of only reading articles. Thus, anyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't find the solution you searching for, take a look at our comprehensive Frequently Asked Questions section, which covers questions asked by real people and provides practical solutions. We regulary update our FAQ database with new entries in order to encompass all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the solution you need in the FAQ section either, you can contact our great team of client support engineers available 24-7 and ready to assist you with any query. Each support ticket you submit will be answered in less than one hour (the average trouble ticket response time being about 20 mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 212959

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com